CDLA · Module 4 — Pathway and blend architecture
Map actions to experiences across time. Prerequisites are performance gates, not click order.
About 18 min
Practice in the lesson player
Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.
01
A curriculum map ties milestones to experiences: an eLearning practice, a manager conversation, a job aid, a cohort lab, an assessment. Write each milestone as something you could observe: "A new agent applies the refund policy on a live exception without an unauthorised override." Then name the experiences that build it, who owns each, and the evidence required before the next milestone unlocks.
02
Week | Milestone | Push | Pull | Practice | Evidence to unlock next
1 | Handles standard refunds | 20-min branching module | Refund job aid | 5 supervised calls | 4 of 5 calls pass QA
2 to 3 | Handles refund exceptions | 15-min scenario set | Exception decision tree | Manager review of 10 cases | Manager sign-off
4 | Works unsupervised | None | Both aids | Live queue | QA sample in normal range
03
If the artifact is twelve course titles in a playlist, you have a catalogue. A curriculum map has an owner for each experience, an evidence tier for each milestone, and an unlock rule that can fail. Without those, "prerequisite" means "clicked the previous item".
04
The most common map error is milestones that are topics in disguise: "Knows refund policy", "Understands the CRM". A better milestone is a whole task at a defined level of difficulty: "Handles a standard refund end to end", then "Handles an exception with an angry customer". Each milestone is the same job at increasing complexity, which is how expertise actually develops. The Advanced lesson in this module shows the method behind this.
05
Write four milestones for your program as whole tasks of increasing difficulty. For each, fill one row of the map table. This is the skeleton of your module artifact.