CEPD · Module 4 — Scenario, dialogue, and avatar direction

Branching dialogue craft

Speaker, stakes, preferred path, mentor or job-aid help, consequence-first wrong paths, and conversational copy.

About 20 min

Practice in the lesson player

Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.

What this lesson covers

  1. 01

    Write the scenario first

    Production order: the observable action from the action map; the stakeholder line that pressures the wrong shortcut; three branches, one preferred and two plausible mistakes; then reply text that teaches without sarcasm. Wrong branches should explain the gap (knowledge, environment, judgment), not just say "Incorrect, try again".

  2. 02

    Consequence first, delight second

    Wrong paths should show what happens at work (an audit flag, an angry customer, a missed SLA) before any celebration or mascot joke. Delight earns a place only when it reinforces the preferred move: a short confirmation after the right close, not fireworks on every click. Copy: short sentences, second person, no lecture paragraphs inside a reply.

  3. 03

    Dialogue that sounds real in Arabic

    Translated dialogue is the first thing Arabic reviewers reject. Real workplace speech in the Gulf and Egypt uses greetings, softening and indirectness that English scripts leave out: a customer may open with a greeting and a reference to loyalty before the complaint; an employee will rarely say "no" to a senior person in one word. Write the Arabic dialogue from the scenario brief, not from the English lines. Keep the decision and consequence identical, and let the social texture be local. Read it aloud before recording.

  4. 04

    Write the three branches

    Write the three branches and replies for your decision. Then write the Arabic version from the scenario brief, not by translating the English lines. Read both aloud.