CEPD · Module 4 — Scenario, dialogue, and avatar direction
Branching dialogue rehearses judgment; explainer slides define terms. A click is not a choice.
About 16 min
Practice in the lesson player
Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.
01
A scenario screen earns its place when the learner must choose under pressure that exists on the job. Start with the observable action: apply the refund policy without inventing an override. Then write the line that tempts the shortcut: a customer who names a manager and a deadline. The character, the voice and the background come last.
02
Explainer screen: Our refund policy has three conditions. · The learner reads.
Scenario screen: No receipt, angry customer, 'my manager said you can override'. What do you say? · The learner decides and sees what happens.
03
"Click the character to continue" is still an explainer. A choice has at least two professionally plausible moves, one preferred path flagged for authors and QC, and a consequence the learner can see. If every option is obviously wrong except one, it is a trick question, not a rehearsal.
04
Easy scenarios teach nothing because the right answer is obvious. Realistic difficulty comes from the same sources it comes from at work: competing goals (customer satisfaction against policy), social pressure (a senior person, a deadline), incomplete information, and a wrong option that is partly right. Build at least one of these into every scenario. A good test: an experienced employee should hesitate for a moment before choosing.
05
For the decision in your module artifact, write the line of dialogue that pressures the wrong choice, and name which source of difficulty it uses.