Named users or active users — what should the RFP ask?

Ask vendors to define the metric and the measurement period. Active-user models can look cheaper until peak season. Innovito quotes the metric you name in the SOW rather than switching definitions mid-evaluation.

Educational and evidentiary material for procurement and IT evaluators. Adapt with your legal, privacy, and information-security counsel. Commercial terms, SLAs, and certificate serials are confirmed in the bid — not invented on this page.