Question 024 · Commercial & lots

Does Innovito accept SLA credits or penalties?

Service credits for defined severities can be contracted. Penalty regimes must match measurable targets (not vanity 99.99%). Buyer-caused delays are excluded. Exact tables live in the SLA annex.

Tender bullet

SLA credits for defined severities; vanity uptime claims without method are rejected.

Paste into the questionnaire annex

Related tender questions

How is Innovito Evolve priced for GCC enterprises?
Named users or active users — what should the RFP ask?
Which Evolve capabilities are add-ons versus core licence?
Are implementation fees separate from the LMS licence?

Educational and evidentiary material for procurement and IT evaluators. Adapt with your legal, privacy, and information-security counsel. Commercial terms, SLAs, and certificate serials are confirmed in the bid — not invented on this page.